1. What Lia Is

Lia is an AI-powered personal assistant that you interact with via Telegram (@lia_cos_bot). She connects to your email, calendar, and the web to handle tasks on your behalf.

Important: Lia is an AI assistant, not a human. She uses large language models (provided by Anthropic, Google, and OpenAI) to understand your requests and respond. She can make mistakes. She's a tool to help you be more productive — not a replacement for human judgment.

Not professional advice: Lia does not provide legal, medical, financial, or professional advice. If you need expert guidance, talk to a qualified professional.

2. Eligibility

To use Lia, you must:

• Be at least 13 years old
• Have a Telegram account
• Agree to these Terms of Service

If you're under 18, you should have your parent or guardian review these terms with you.

3. Your Account

One account per person. Each Telegram user gets one Lia account. You interact with Lia by messaging @lia_cos_bot on Telegram.

When you first message @lia_cos_bot, you'll go through a quick onboarding:

• We'll ask for your name and city (to set your timezone)
• You'll get a 3-day trial of Pro features (premium AI model quality)
• You can connect your Google account via /connect to unlock email, calendar, Drive, and Contacts access

Your responsibility: Keep your Telegram account secure. If someone else accesses your Telegram, they can message Lia as you.

4. Pricing and Billing

Lia has three tiers:

Tier	Price	What You Get
Free	$0	50 messages/day, 7-day memory, standard AI model, email & calendar access
Pro	$29/mo	200 messages/day, persistent memory, premium AI model, voice responses, VIP alerts, meeting prep, web search
Max	$99/mo	Unlimited messages, best AI model, proactive check-ins, custom workflows, future features (browsing, shopping, booking, payments)

3-Day Trial

New users get 3 days of Pro-quality AI responses for free. After day 3, Free users drop to standard model quality (you'll notice the difference). Pro features (voice, VIP alerts, meeting prep) are locked unless you upgrade.

Billing

Handled by Stripe. When you upgrade (via /upgrade), you'll get a checkout link. After you complete payment:

• Your plan activates immediately
• You're billed monthly on the same day you signed up
• Auto-renewal: Your subscription renews automatically each month unless you cancel

Cancellation

You can cancel anytime via /settings → Manage Subscription (Stripe portal). When you cancel:

• You keep access until the end of your current billing period
• You won't be charged again
• No refunds for the current billing period (this is standard for subscription services)

Payment Failures

If your payment fails (expired card, insufficient funds, etc.), we'll notify you via Telegram. If you don't update your payment info within 7 days, your account will downgrade to Free.

Refunds

We don't offer refunds for partial months. If you're not happy with Lia, cancel before your next billing date and you won't be charged again.

5. Free Tier Limitations

The Free tier has limits:

• 50 messages per day (resets at midnight in your timezone)
• 7-day rolling memory (the oldest day is deleted as a new day is added)
• Standard AI model (Gemini Flash — noticeably less capable than Pro/Max models)

Free tier users can still connect Gmail, Calendar, Drive, and Contacts — those features aren't paywalled.

If you hit the 50-message limit, Lia will let you know and offer an upgrade. Your quota resets at midnight.

6. Acceptable Use

You agree not to:

• Use Lia for illegal activity
• Spam or abuse the service (e.g., sending thousands of automated requests)
• Try to hack, reverse-engineer, or manipulate Lia's behavior
• Attempt prompt injection or jailbreaking attacks
• Share your account with others (one account per person)
• Use Lia to harass, defame, or harm others
• Impersonate someone else
• Violate any applicable laws or regulations

If we detect abuse, we can suspend or terminate your account immediately. No refunds.

7. Data and Privacy

Your data, your control. Here's what we store and what you can do about it:

What we store:

• Your profile (name, city, timezone)
• OAuth tokens (encrypted) if you connect Google
• Memory files (preferences, notes, conversation summaries)
• Stripe customer and subscription IDs if you're a paying user

What we DON'T store:

• Raw email content (we read it when you ask, then forget it)
• Calendar event details (same — on-demand access only)
• Voice audio files (transcribed and immediately deleted)

Your controls:

• /disconnect — Removes Google access instantly. Your memory files stay.
• /delete — Wipes everything: profile, tokens, memory, workspace. Irreversible. Subscription canceled.
• /settings — View what's connected, your plan, and usage stats.

Privacy Policy: Read the full details at getlia.ai/privacy or ask Lia to summarize it for you.

8. Intellectual Property

You own your data. Your emails, calendar events, conversations, and memory files are yours. When you run /delete, we delete everything. You can also export your data (feature coming soon).

We own the service. Lia's code, infrastructure, branding, and design are ours. You can't copy, modify, or resell Lia without our permission.

AI-generated content: Lia's responses are generated by AI. We don't claim ownership of what Lia says to you — but we also can't guarantee it's accurate, original, or non-infringing. If Lia generates something that violates someone else's copyright, that's your responsibility to handle.

9. Disclaimers

AI can be wrong. Lia uses large language models to understand and respond to your requests. Sometimes she'll make mistakes:

• She might misunderstand what you asked
• She might draft an email with the wrong tone
• She might miss an important detail in your calendar
• She might provide information that's outdated or incorrect

You're responsible for checking her work. If Lia drafts an email, read it before you approve sending. If she schedules a meeting, double-check the details. If she gives you advice, verify it with a professional if it matters.

No guarantees: Lia is provided "as-is." We don't guarantee that:

• She'll always be available (servers go down, APIs fail, things break)
• She'll never make mistakes
• She'll meet your specific needs
• Third-party services (Gmail, Google Calendar, Stripe) will always work

Not a replacement for professionals: Lia is not a lawyer, doctor, accountant, therapist, or financial advisor. If you need professional advice, hire a professional.

10. Limitation of Liability

To the fullest extent allowed by law:

We're not liable for:

• AI mistakes or inaccuracies
• Data loss (though we do our best to prevent it)
• Missed meetings, emails, or deadlines
• Third-party service failures (Gmail, Calendar, Stripe, AI providers)
• Unauthorized access to your account (keep your Telegram secure)
• Any indirect, incidental, or consequential damages

Maximum liability: If we are found liable for anything, our total liability is capped at the amount you paid us in the past 12 months (or $100, whichever is greater).

Your remedy: If you're unhappy with Lia, you can cancel your subscription and delete your account via /delete.

This limitation applies to the fullest extent permitted by law. Some jurisdictions don't allow these limits, so they may not apply to you.

11. Termination

You can leave anytime: Run /delete to wipe your account and all data. If you're a paying user, your subscription will be canceled (no refund for the current period).

We can terminate your account if:

• You violate these Terms of Service
• You abuse the service (spam, hacking attempts, etc.)
• We're legally required to do so
• We decide to shut down Lia (we'll give you notice and a chance to export your data)

If we terminate your account for abuse, you don't get a refund.

12. Changes to These Terms

We may update these Terms of Service from time to time. If we make significant changes, we'll notify you via Telegram and give you a chance to review the new terms before they take effect.

Continued use of Lia after changes means you accept the updated terms.

You can always find the latest version at getlia.ai/terms.

13. Governing Law

These Terms are governed by the laws of India. Kavin Mittal (the founder) is based in Gurgaon, Haryana, India, and Lia is operated from India.

If there's a dispute, we'll try to resolve it amicably. If that doesn't work, disputes will be resolved in the courts of Gurgaon, India.

If you're outside India, your local consumer protection laws may still apply.

14. Miscellaneous

Entire agreement: These Terms, along with our Privacy Policy, are the entire agreement between you and Lia. They replace any prior agreements.

Severability: If any part of these Terms is found to be unenforceable, the rest still applies.

No waiver: If we don't enforce a rule once, that doesn't mean we've waived it forever.

Assignment: You can't transfer your Lia account to someone else. We can transfer our rights and obligations (e.g., if we sell the company).

15. Contact Us

Questions? Issues? Feedback?

Email: hello@belowthesurface.studio

We'll respond as quickly as we can.